Delete your ChesStresS account

This page explains how to delete your account in ChesStresS (developer: [OPERATOR NAME AS SHOWN ON THE STORE LISTING]) and what happens to your data. Last updated 15 November 2026.

Option 1: in the app (immediate)

Open ChesStresS on the device where you are signed in (web: chesstress.com, or the app).
Go to the Account tab.
Scroll to Delete account and press Delete account.
Press Delete forever to confirm.

The account is deleted from the server at once and the device is signed out. If you are not signed in on any device, first restore the account with your recovery code (Account tab, "Already have an account?"), then delete it.

Option 2: by email (if you cannot use the app)

Email [email protected] with the subject "Delete my account" and your nickname.
Because we do not know your email address, we need to check that the account is yours. We will reply asking you to make a small change in the app that only the account owner can make, for example choose a particular avatar. If you cannot sign in anywhere and have lost your recovery code, tell us what you remember (when you created the account, recent games, token history); we will decide fairly and may ask for more.
Once confirmed, we delete the account within 30 days (normally within a few days) and email you when it is done.

Never send us your secret key or recovery code. We will never ask for them.

What is deleted

Data	What happens
Nickname, account number, hashed key and recovery code, ratings, level, token balance, avatar, settings ("accept challenges", "show me as online"), spending controls	Deleted immediately. The recovery code stops working. The nickname is kept out of use for 90 days (see below) and then becomes free for others.
Token history, boards bought with tokens, computer-game and Turbo practice tickets	Deleted immediately
Your block list, and your entry in other players' block lists	Deleted immediately
Your games in other players' histories	Kept for them, but your nickname is replaced by "Deleted player". Games where neither player still has an account are deleted.
Server copies of your online games (kept for 30 days after each game)	Your account number and nickname are removed at once; your seat shows "Deleted player". A game you have not finished ends at once (you lose it; before the second move it is aborted). A challenge link nobody has opened yet is deleted.
Tournaments and Turbo Live events you joined (kept for 30 days after they end)	Your account number and nickname are removed at once ("Deleted player"); your votes in a running Turbo Live game are dropped. If a tournament has not started yet you are taken out of it; an entry fee already paid is lost with your other tokens.
A seat at a Four Stressed or Wild Stressed online table	Not removed at once. The table, with the nickname and seat shown there, is deleted by itself at most 2 hours after its game ends or after its last move (30 minutes if the game never started). Nothing from these tables is saved on an account.
Players online, pairing and "playing" marks	Removed at once; your open connections are closed.
Public lists of live and recent games	Your nickname is replaced by "Deleted player".
Tokens	Lost, earned and bought tokens alike. Tokens have no cash value and cannot be refunded or moved to another account.
Data on your device (settings, saved games, local guest tokens)	Stays on your device until you clear the site's data or uninstall the app.

What may be kept, and for how long

Data	Why	How long
A scrambled form (a one-way hash) of your nickname; the nickname itself is not kept	So that nobody else can take the name straight away	90 days
Fair-play record of your recent online games: timing statistics and the result, without your nickname or account number (both are removed at once)	Fair play (other players' reports)	Up to 30 days after each game
Reports you made or that were made about you, and decisions: without your account number; your nickname is also removed from report notes	Fair play, safety, appeals, legal duties	Until reviewed, then 12 months after the decision (deleted automatically)
Purchase records and the record of your consent to immediate supply (when purchases exist), without your account number	Tax law; claims about a contract	7 years after the purchase (tax law: at least 5 years after the tax-return deadline; claims: 6 years), then deleted automatically
Your emails to us	To show we handled your request	24 months after the last message

The removal from game copies, tournaments, Turbo Live, fair-play records and the public lists normally happens within seconds of your deletion; if part of our system is briefly unavailable it is retried automatically until it is done.

Accounts that are not used for 24 months are deleted automatically in exactly the same way. If you open the game in the last 30 days before that, you see a notice and the account is kept.

Want some data deleted but keep your account? Email us with your nickname and what you want deleted. More detail: Privacy policy.